Articles by: 

Fang Cheng


Retail Brands: How to Manage & Meet Post-Pandemic Customer Expectations

A lively discussion on how customer experience is a matter of life and death for retail brands, and how to create customers for life with a strong CX strategy and the right tool kit.

Top Ten Use Cases for AI ChatBot Automation in eCommerce

It’s time to accept the truth; If your business isn’t leveraging AI chatbots or automated chat solutions in its e-Commerce customer experience (CX) strategy, then you’ve already fallen behind your competitors.

Advantages of Bespoke Customer Service for Retailers

In this article we’ll be covering the advantages of bespoke customer service for retailers and e-Commerce brands to deliver exceptional shopping experiences for their customers.