A lively discussion on how customer experience is a matter of life and death for retail brands, and how to create customers for life with a strong CX strategy and the right tool kit.

It’s time to accept the truth; If your business isn’t leveraging AI chatbots or automated chat solutions in its e-Commerce customer experience (CX) strategy, then you’ve already fallen behind your competitors.

In this article we’ll be covering the advantages of bespoke customer service for retailers and e-Commerce brands to deliver exceptional shopping experiences for their customers.