Posts Tagged: 

Customer Loyalty


Surprise And Delight? Please Don’t

Since Estee Lauder first introduced the free gift with purchase in 1946, retail brands have been wracking their collective brain in efforts to triumph in the “surprise & delight” of customers. From free samples, to surprise birthday gifts and loyalty perks, we seem to have seen it all at this point.

High Expectations And Greater Flexibility Define Post-Pandemic Customer Support

A lot of ink has been spilled about how the pandemic has shifted customer expectations and put new pressure on retailers. For example, research shows that almost 32% of shoppers expect customer service to be both more empathetic and responsive in a post-pandemic world.

Advantages of Bespoke Customer Service for Retailers

In this article we’ll be covering the advantages of bespoke customer service for retailers and e-Commerce brands to deliver exceptional shopping experiences for their customers.