Learn from industry leaders in customer experience automation, digital marketing, e-commerce strategy, consumer trends on what the next steps should be for retailers and brands to deliver a seamless personalized customer experience at scale.
Guest Speakers:
Fang Cheng
CEO, Co-Founder | Linc
Fang is the Founder and CEO of Linc the only CX Automation platform built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all communication channels. Fang previously co-founded Touchco, served as COO, and led the business to be acquired by Amazon. Prior to that, Fang had multiple years of experience as a hedge fund manager focusing on algorithmic trading.
Swati Bothra
Senior Director of Digital Marketing | BJ’s Wholesale Club
Experienced Digital Marketing Executive with 12+ years of marketing experience and a strong background in delivering profitable business growth. A leader with an ability to quickly assess a company’s situation, articulate a clear strategy, and lead teams on agile execution. Skilled in Digital Strategy and Analytics, In-Depth experience across all Acquisition and Retention marketing channels including Display, Search, Paid Social, Affiliate, and Email. Expertise in managing complex media programs, media mix optimization, and delivering healthy and sustainable database growth via CRM/loyalty tactics. Strong business background with an MBA from a top business school in Asia.
Haley Nemann
Senior Manager, Shopper Insights & Experience | VF Corporation
Digital Insights for VF Corporation. Haley specializes in building growth opportunities through the use of insights, trends and starting conversations around consumer problems to solve. Haley is currently working across VF Corporations portfolio of 25+ leading brands which includes brands like The NorthFace, Vans, Timberland and Dickies.
Fang Cheng
CEO, Co-Founder | Linc
Fang is the Founder and CEO of Linc the only CX Automation platform built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all communication channels. Fang previously co-founded Touchco, served as COO, and led the business to be acquired by Amazon. Prior to that, Fang had multiple years of experience as a hedge fund manager focusing on algorithmic trading.
Swati Bothra
Senior Director of Digital Marketing | BJ’s Wholesale Club
Experienced Digital Marketing Executive with 12+ years of marketing experience and a strong background in delivering profitable business growth. A leader with an ability to quickly assess a company’s situation, articulate a clear strategy, and lead teams on agile execution. Skilled in Digital Strategy and Analytics, In-Depth experience across all Acquisition and Retention marketing channels including Display, Search, Paid Social, Affiliate, and Email. Expertise in managing complex media programs, media mix optimization, and delivering healthy and sustainable database growth via CRM/loyalty tactics. Strong business background with an MBA from a top business school in Asia.
Haley Nemann
Senior Manager, Shopper Insights & Experience | VF Corporation
Digital Insights for VF Corporation. Haley specializes in building growth opportunities through the use of insights, trends and starting conversations around consumer problems to solve. Haley is currently working across VF Corporations portfolio of 25+ leading brands which includes brands like The NorthFace, Vans, Timberland and Dickies.
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