Pampered Chef VP of Customer Experience and Innovation, Shiv Dutt, discusses the success Pampered Chef has found since implementing the Linc CX Automation Platform into their customer experience strategy.
Topics Covered:
- Why a best-in-class customer experience is a key competitive differentiator
- How to prioritize which aspects of your customer experience you should automate
- Which conversational channels you should be focusing on
- Key results and success Pampered Chef have found since automating their customer experience
Guest Speakers:
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Shiv Dutt
VP Customer Experience & Innovation | Pampered Chef
Shiv is in-charge of driving business transformation by diversifying the go-to-market strategy, leveraging digital solutions and innovating alternative business models to super-charge revenue and profitability growth. Shiv is a cross-functional leader with a background in Sales, Marketing, and Product Development. He has worked in several industries including Manufacturing, Retail, Technology, and Consumer Goods.
Durk Stelter
Chief Revenue Officer | Linc Global
As the Chief Revenue Officer for Linc Global Durk is responsible for everything that faces Linc’s customers.These include sales and marketing, customer success, and delivery. Durk comes from a cross-functional background in product management, product development and engineering operations playing key roles in enterprise brand startups in customer experience automation, including his own. Durk is an industry expert and early pioneer in customer experience automation, working with systems dating back to voicemail and Ivy. Durk has spent the last five years working with enterprise businesses across 17 different circles including finance, insurance, pharma, hospitality, consumer brands and retail.
Shiv Dutt
VP Customer Experience & Innovation | Pampered Chef
Shiv is in-charge of driving business transformation by diversifying the go-to-market strategy, leveraging digital solutions and innovating alternative business models to super-charge revenue and profitability growth. Shiv is a cross-functional leader with a background in Sales, Marketing, and Product Development. He has worked in several industries including Manufacturing, Retail, Technology, and Consumer Goods.
Durk Stelter
Chief Revenue Officer | Linc Global
As the Chief Revenue Officer for Linc Global Durk is responsible for everything that faces Linc’s customers.These include sales and marketing, customer success, and delivery. Durk comes from a cross-functional background in product management, product development and engineering operations playing key roles in enterprise brand startups in customer experience automation, including his own. Durk is an industry expert and early pioneer in customer experience automation, working with systems dating back to voicemail and Ivy. Durk has spent the last five years working with enterprise businesses across 17 different circles including finance, insurance, pharma, hospitality, consumer brands and retail.
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