The best description we’ve ever seen for CX professionals is this:

“Change-makers who are dedicated to the cause and are willing to fight through roadblocks to transform their companies into leading customer-centric organizations.” 

They make us sound like warriors for truth, fighters of injustice and champions of all that is good in CX! We are here for it. 

Are you interested in moving into a career in CX or developing your skills further?

This article in Forbes from Blake Morgan outlines the opportunity and skills needed to succeed in the field of Customer Experience.

A few requirements for a career in CX highlighted by the author include:

  • Skilled communication
  • Ability to understand and analyze data
  • Strength in sharing powerful messages to build relationships and loyalty
  • Up-to-date knowledge of new and evolving technologies
  • A desire to create change

Read on to discover more!

Aug 17, 2022

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