The CX Factor For Success In Retail

A community for the challengers and
change-makers in Retail Customer Experience



The Importance Of CX Leadership In Uncertain Times

We live in a volatile world where the speed and spread of information, misinformation and off-the-cuff opinions can damage people, businesses, and governments in a matter of minutes. We also live in a non-private ecosystem where everything is open to the dangerous tactics of groups and individuals with a negative or potentially disruptive agenda.

Industry Events

There is no better way to stay at the top of your game than to immerse yourself in the knowledge and camaraderie available at these retail CX events.

Industry Events

Drive Revenue and Retention This Holiday With CX Automation

Are you among the 79% of retailers who are worried about staffing their customer support teams this holiday season? Or worried about how to find more "rockstars" to keep customers happy? CX Automation has long promised to solve these problems, but automation "done right" is not easy.
Industry Events

CX Innovation Digital Summit: Driving transformation for the customer experience

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.
Industry Events

Shoptalk 2023 Las Vegas

Shoptalk 2023 will build on the incredible momentum of retail’s big comeback, which shattered records as the biggest and best Shoptalk ever. Over 250 senior-level speakers from the industry’s most innovative companies will take the stage to discuss the latest technologies and business models shaping the future of retail.
Industry Events

NRF 2023 Retails Big Show

Where retail goes to get really ahead. Register now to get inspiration from the biggest names in retail and beyond, experience breakthrough technology firsthand, forge partnerships that break you away from the pack and make a plan for action that not only sets you up for success but sets you apart from the others.