The CX Factor For Success In Retail

A community for the challengers and
change-makers in Retail Customer Experience

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Bed Bad & Beyond – Who Is To Blame?

Who is to blame for Bed Bath and Beyond? The conventional thinking is that if company goes into a tailspin, then the CEO and the executive team must be replaced. Sometimes that’s valid, however, generally, it’s not the final answer to the problem.

Industry Events

There is no better way to stay at the top of your game than to immerse yourself in the knowledge and camaraderie available at these retail CX events.

Industry Events

CX Network Live Retail and Ecommerce

Delivering memorable and personalised retail experiences through digital innovation, in store transformation and omnichannel integration
Industry Events

The Making of CX Heroes

For subscription box businesses like FabFitFun, it’s tempting to think you can just put customer service on autopilot. The truth is customer care can make or break your subscription renewals.
Industry Events

CX Innovation Digital Summit: Driving transformation for the customer experience

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.
Industry Events

Shoptalk 2023 Las Vegas

Shoptalk 2023 will build on the incredible momentum of retail’s big comeback, which shattered records as the biggest and best Shoptalk ever. Over 250 senior-level speakers from the industry’s most innovative companies will take the stage to discuss the latest technologies and business models shaping the future of retail.
Industry Events

Shoptalk Fall Meetup

Shoptalk Fall Meetup is a one-of-a-kind, online meetings and collaboration event that brings a large group within the retail industry together for double opt-in meetings and small group discussions.
Industry Events

Retail Digital Summit: Transforming the customer experience

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.
Industry Events

NRF 2023 Retails Big Show

Where retail goes to get really ahead. Register now to get inspiration from the biggest names in retail and beyond, experience breakthrough technology firsthand, forge partnerships that break you away from the pack and make a plan for action that not only sets you up for success but sets you apart from the others.
Industry Events

Modernizing Service Experiences with AI & Digital

With AI and digital technology, service experiences have gone from acceptable to exceptional over a few short years. This online event will highlight the importance of AI and digital for the future of CX and outline leading solutions for optimizing all aspects of the modern customer journey.